FAQ
Once your order is shipped, you’ll receive a tracking link via email. You can also track your order anytime at www.trusilk.com/my-account/orders/.
After placing your order, you’ll receive a confirmation email with your order number and estimated delivery date.
We offer free shipping on all prepaid orders above ₹3999. Standard shipping charges apply for smaller orders, as displayed at checkout.
Yes, Cash on Delivery is available on most orders at no extra cost.
You can shop directly on our official website www.trusilk.com
For bulk or corporate gifting orders, please contact support@trusilk.com or WhatsApp us at +91 98187 35832.
Orders are usually dispatched within 1–2 business days and delivered within 4–6 business days, depending on your location.
Yes, you can choose a separate billing address at checkout.
At the moment, we ship within India only. International shipping will be introduced soon.
Once an order is confirmed, it cannot be modified. However, please email support@trusilk.com or message us on WhatsApp at +91 98187 35832 — our team will assist wherever possible.
Unfortunately, the payment mode cannot be changed once the order has been placed.
Please clear your browser cache/cookies or try a different payment method.
If the issue continues, contact us at support@trusilk.com or +91 98187 35832.
We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery.
Please allow up to 24 hours for confirmation. If you don’t receive an email by then, any deducted amount will automatically be refunded within 3–5 business days.
Refunds for prepaid orders are processed within 24–48 hours of cancellation or return approval. It may take 3–5 working days to reflect in your account.
Due to hygiene and product nature, returns are accepted only for damaged, defective, or incorrect items.
Please refer to our detailed Return Policy for eligibility and instructions.
We’re always happy to help.
Call or WhatsApp: +91 98187 35832
Email: support@trusilk.com
Yes. All TruSilk pillowcases, scrunchies, and eye masks are made from 100% pure Grade 6A mulberry silk for the smoothest, most luxurious experience.
Absolutely. Our silk is ethically produced, and we are proudly cruelty-free — no harm to silkworms in the process.
With proper care, TruSilk products can last for years. Please follow our care instructions for the best results.
No. Our silk is OEKO-TEX certified and free from harmful dyes or chemicals.
Only safe, non-toxic, and skin-friendly colors (Pink, Navy Blue, Beige, and Grey) are used.
TruSilk products are handcrafted with precision and made using 6A-grade mulberry silk, ensuring unmatched shine, softness, and durability — perfect for both beauty and wellness.
You can check the latest order updates at www.trusilk.com/my-account/orders/.
If it still doesn’t show, please contact support@trusilk.com or +91 98187 35832.
We sincerely apologize. Please share your order number and a photo of the item with support@trusilk.com or WhatsApp us at +91 98187 35832 — we’ll make it right immediately.
We’re very sorry to hear that. Please report it to support@trusilk.com so we can take prompt action.
Orders can be canceled within 15 minutes of placing them. Once shipped, they cannot be canceled.
If an order violates our terms (e.g., payment failure or unavailability), it may be canceled automatically. Please reach out to our team for clarification.
We’d love that too 😊
For influencer or partnership opportunities, write to us at support@trusilk.com.
The latest coupon codes and seasonal offers are always available on our website at checkout.
Join the TruSilk Circle and get 5% off on your first order. join the TruCircle.
1. Click the profile icon on the top right corner of our website.
2. Enter your registered phone number or email.
3. Enter the OTP you receive to log in.
Click on ‘Resend OTP’ and ensure your mobile number or email is entered correctly. If the issue persists, contact support@trusilk.com.