At TruSilk, your satisfaction is our priority. We take great pride in the quality of our 100% Mulberry silk products and want you to love every purchase.
Returns
- We accept returns within 7 days of delivery for unused and unwashed products in their original packaging.
- To be eligible for a return, items must be in new condition, with tags and inserts intact, and no signs of wear, stains, or damage.
- For hygiene and safety reasons, we cannot accept returns of used pillowcases or scrunchies.
Exchanges
- Exchanges are accepted only for color or size differences, subject to product availability.
- To initiate an exchange, please contact our customer care team within 7 days of receiving your order.
Refunds
- Once we receive and inspect your returned item, we will process your refund within 5–7 business days.
- Refunds will be issued to your original mode of payment.
- Please note that shipping charges are non-refundable.
Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please notify us within 48 hours of delivery with clear photos of the item and packaging.
- We’ll arrange a replacement or full refund immediately.
How to Initiate a Return or Exchange
- Please email us at support@trusilk.in with your order number, reason for return, and clear product images.
- Our team will guide you through the simple return process.